Verify Vendor Reputation

• Check the vendor's rating and reviews
• Look for the "Verified" badge
• See how long they've been selling
• Review their response time and history

Examine Product Listings

• Read full product descriptions carefully
• Check all images closely
• Compare prices with similar items
• Be wary of prices that seem too good to be true

Safe Payment Practices

• Always pay through Truvano's payment system
• Never transfer money directly to vendors
• Don't share your payment card details via chat
• Be suspicious if vendor requests off-platform payment

Delivery Precautions

• Inspect packages before confirming delivery
• Open packages in front of delivery person when possible
• Take photos/videos of packaging
• Report issues immediately

Verify Orders

• Only process orders confirmed in your dashboard
• Verify payment status before shipping
• Be cautious of unusually large orders
• Don't ship to addresses different from order

Shipping Protection

• Always use trackable shipping methods
• Take photos before packaging
• Keep proof of posting/delivery
• Use reliable courier services

Communication Safety

• Keep all communication on the platform
• Don't share personal contact details
• Be professional with buyers
• Document all interactions

Recognize Fraud Attempts

• Fake payment screenshots - always verify in dashboard
• Requests to ship before payment confirms
• Buyers asking to communicate off-platform
• Too-good-to-be-true bulk orders

Suspicious Pricing

Prices significantly below market value. Example: iPhone 15 for ₦50,000 is almost certainly a scam.

Pressure Tactics

Urgency to make quick decisions, claims of "limited time offers," or aggressive messaging.

Off-Platform Requests

Requests to communicate via WhatsApp, email, or pay directly to bank accounts.

Payment Irregularities

Requests for partial payments, gift cards, cryptocurrency, or untraceable payment methods.

Poor Communication

Vague answers to questions, refusal to provide additional photos, or spelling/grammar issues.

Account Issues

New accounts with no reviews, stock photos only, or copied product descriptions.

Strong Password

Use unique passwords with uppercase, lowercase, numbers, and symbols. Enable two-factor authentication when available.

Verify Communications

Official emails come from @truvano.ng only. We'll never ask for your password via email or chat.

Secure Devices

Keep your devices secure. Log out after using shared computers. Don't save passwords on public devices.