Privacy Policy
Your privacy is important to us
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Last Updated:
February 20, 2026
1. Introduction
Welcome to Truvano Marketplace. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website and mobile application.
By using Truvano, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring transparency in how we handle your data.
Your Data, Your Control
Secure & Encrypted
Full Transparency
2. Information We Collect
Information You Provide
- Account information (name, email, phone, password)
- Vendor details (business name, address, bank info)
- Transaction data (orders, payments, shipping)
- Communications (messages, reviews, support)
- KYC documents (ID verification for vendors)
Automatically Collected
- Device info (type, OS, browser)
- Usage data (pages visited, clicks, time spent)
- Location data (IP address, GPS if permitted)
- Cookies and tracking technologies
3. How We Use Your Information
We use your information for the following purposes:
Service Provision
Process transactions, manage accounts, fulfill orders, and provide customer support.
Security & Fraud Prevention
Detect and prevent fraudulent activities, verify identities, and protect user accounts.
Platform Improvement
Analyze usage patterns, improve features, and personalize your experience.
Communications
Send order updates, promotional offers, and important account notifications.
5. Data Security
We implement industry-standard security measures to protect your data:
SSL Encryption
256-bit encryption for all data
Secure Storage
Encrypted database storage
Access Controls
Limited employee access
No system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If you suspect a breach, contact us immediately at support@truvano.ng or call 0703 145 5931.
6. Your Rights
You have the following rights regarding your personal data:
Access
Request a copy of your data
Correction
Update inaccurate information
Deletion
Request account & data deletion
Portability
Receive data in portable format
Objection
Opt-out of marketing
Restriction
Limit data processing
To exercise these rights, contact us at privacy@truvano.ng or through your account settings.
8. Mobile App Permissions
Our mobile application requires certain device permissions to function properly. We only access these features when necessary and with your explicit consent:
Camera
Used to capture product photos for listings, profile pictures, and KYC document verification. We do not access your camera without your action.
Storage/Photos
Access to select images from your device for product listings, profile photos, and document uploads.
Location
Used to show nearby products and vendors, calculate delivery estimates, and improve search results. Location access is optional.
Notifications
To send order updates, messages from vendors, promotional offers, and important account alerts.
Third-Party Services
- Google Sign-In: We use Google Sign-In for convenient authentication. When you sign in with Google, we receive your name, email, and profile picture from your Google account.
- Firebase Services: We use Firebase for authentication, push notifications, and analytics to improve app performance.
- Internet Access: Required to connect to our servers, load content, and process transactions.
You can manage app permissions anytime through your device settings. Disabling certain permissions may limit app functionality.
9. Children's Privacy
Truvano is not intended for users under 18 years old. We do not knowingly collect data from children. If we discover we have collected data from a child, we will delete it immediately.
10. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal, tax, or fraud prevention purposes.
11. Contact Us
For privacy-related questions, concerns, or to exercise your data rights: